A) “The Company/Contractor” - Refers to Courtney and Debbie and Fine Lines Painting and Decorating. 

B) “The Customer” shall mean the person(s) or organization for whom the company agrees to carry out labour and/or supply materials.

- Work deemed as “large” (£1,000 or above in value) will levy a minimum 25% monetary deposit, protected by our “customer rights” section (as seen in section C).

- All materials money to be paid in advance via bank transfer or cash. Unless discussed and agreed with the customer prior to work commencing.
- Payment of labour to be made via bank transfer or cash. We do not accept cheques.

Legal notice: Payment in full to be expected within 7 days of the work being completed. Unless otherwise agreed to in writing prior to start-up of work: final payments received later than 7 days from date of completion are levied a service charge of 1.5% per day and added to balance total. Please pay promptly to avoid unwanted interest.

 Disclaimer notice: Work to be done as specified, in a professional manner, to normally accepted industry standards. Not responsible for acts of god, unavailable materials, work stoppages, riots, mischief, or thefts; which are outside of the contractor's control. Mould/fungus is a naturally occurring organism that we as contractors have no control over; the contractor will not be liable for recurrence/growth of any form or type of mould/fungi.


A) Access to the job site:

1. Customer agrees and understands that access to the jobsite must be provided between 8 a.m. and 6 p.m.
   Monday through Friday, for the duration of this job. If at any time access is not available to the contractor for any reason, the customer agrees to provide a minimum of 48 hours notice. Failure to provide notice will result in the customer being responsible to reimburse the contractor for expenses incurred for travel and lost time at the rate of £20 per labourer per hour, and £0.45p per mile per vehicle.
    

B) Customer rights:

1. The customer has the right to cancel this transaction (or any single part of the whole job) within three business days (72 hours) from the date of the labour being agreed but with a minimum of 14 full days before the work is due to be started. If the customer wishes to do so, they must inform the contractor via e-mail and/or text. Upon receiving a notice of cancellation, the contractor will return 100% of any deposit or property within ten (10) business days. If cancellation is made after midnight of the third (3rd) business day, the contractor will retain 10% of the total labour price (the deposit), plus any moneys for non-refundable items already purchased(mixed colour paints), however these are rarely bought sooner than 48 hours prior to work commencing.
    

C) Customer responsibilities:

1. The customer will assume responsibility to remove from any and all work areas, all household and personal items (with the exception of large furniture such as sofas and beds), and store those items away from the work area during the duration of the job. Contractor will not be held liable for damage to any items not removed from the work area. Any and all non-large items remaining in the work area will be moved by the contractor, and the customer agrees to pay the contractor a charge of £10 per man-hour for moving these items. Contractor will move large furniture at no cost to the owner (unless specified otherwise). Contractor will not be held liable for any damage caused by moving any items.
    
2. Due to insurance regulations and safety procedures, the customer, other contractors, workers, children, pets, and individuals will not enter the work area for prolonged periods of time unless agreed upon by both the contractor and the customer. If other contractors, workers, children, pets, or individuals are to be present during the duration of the scope of work, the customer shall not schedule or permit such activities that will interfere with or prevent the timely and successful completion of the work. The contractor shall not be held liable for any damage caused to its work by anyone other than the contractor and its employees. The customer agrees to compensate the contractor at the rate of £20 per labourer per hour to correct all such damage.
    

D) Extra costs / Change orders:

1. This contract may only be changed in writing and/or e-mail. Additional work performed to be an extra charge, above the total price stated within the scope of this agreement. Additional work to be approved by the customer prior to commencing, by signature, on a change order form.
    
2. If the contractor shows up on the agreed upon date at the agreed upon time, and is unable to complete the contracted work due to circumstances beyond our control (such as inability to enter the worksite; other contractors being late with their portion of the job; or any other reason not directly the fault of the contractor, a £250 minimum charge shall apply. If the job is partially completed, another appointment for completion shall also bear a minimum £200 charge. This charge may be avoided by giving confirmed notice at least 48 hours prior to the scheduled appointment. ‘Confirmed’ notice shall be understood to be either a live conversation with the contractor or proof of an e-mail/text being sent at least 48 hours prior. (This will be voided by unforeseeable acts e.g. medical emergencies, bereavements, arson etc.)

E) Inspection of completed work:

1. Upon substantial completion of work, the customer agrees to conduct an inspection of the work with the contractor. All defects and uncompleted items should be noted at this time. The inspection must occur under normal lighting conditions, without magnification, and from a normal viewing position, in accordance with the industry standards.
    

F) Promotion / Advertising:

1.  The customer hopefully authorises the contractor to display a sign for the duration of the job, and to use photographs taken at the jobsite for display, promotion, and advertising, without compensation to the customer. This section will be void if not allowed by covenants, restrictions or customer discretion.
    

G) Manufacturers specifications:

1. All materials will be applied and/or installed according to the manufacturer’s specifications.
    

H) Industry standards:

1. All surface preparation, coating application, and/or installation shall meet or exceed industry standards. You are hiring experienced, professional contractors. Elements of the job will meet or exceed normal accepted practices in the industry.
    

I) Warranty:

1. Contractor warrants that all materials will be of industry standard or above. All product warranties will be extended to the customer upon payment in full for work completed. Contractor’s liability under a warranty claim shall not exceed the total price charged for the work performed. The customer shall make warranty claims immediately upon discovering defects or performance problems. *in the event that the substrate or any prior coating fails beneath what the contractor has installed and/or applied, the contractor will not be held liable for the failure of the substrate or any coating. Failure to comply with the terms, conditions, and payment schedule of this agreement will void all warranties.

 J) Paintable applications:

1. All quotes are based upon 2 coats of desired applications unless agreed in advance. If contractors supply materials they are responsible for any further coatings at no extra charge. If customers supply any materials, any extra applications needed will be chargeable. To avoid any extra charge we advise customers who would rather supply materials to purchase high quality items such as Dulux or Johnston's trade paints. Advice available on best quality materials.
    
2. All material prices are correct at time of estimate and may be subject to change.
    

 K) Exterior Work:

1. All exterior work is booked under assumption weather conditions will be suitable upon the agreed date. Unfortunately the contractor has no control over weather conditions and if unsuitable, work will not be carried out but will be started/resumed when best suitable.
    

Confirmed as true to date of email by Fine Lines Painting and Decorating.